Privacy Policy
Privacy Policy
This Privacy Policy applies to the services provided by Sage Skin Co. and its related entities (referred to as "Sage Skin Co.", "we", "our", or "us").
Your privacy is very important to us, and we are committed to handling your personal information with the utmost care and responsibility. We comply with the Privacy Act 2020 (the "Privacy Act") and acknowledge your right to control how your personal information is handled.
This Privacy Policy explains how we collect, use, and share your personal information, how you can access and update your information, and how you can lodge a privacy complaint.
By using our website, services, or providing us with your personal information, you agree to the collection, storage, use, and disclosure of your information as described in this Privacy Policy.
What Personal Information We Collect
For the purposes of this Privacy Policy, "personal information" refers to any information that can identify you, including:
Your name and date of birth
Contact details (including emergency contact information)
Treatment records
Before and after treatment photos
Payment details, such as bank or credit card information
Payment history
Sensitive health information, including medical history, treatment details, allergies, and telehealth consultation data
We may also collect non-personal information related to your interaction with our website, such as your IP address, device type, browser information, access times, location, and pages visited. This information is collected via tracking technologies, such as cookies.
How We Collect Your Personal Information
We collect personal information when you provide it to us directly, including but not limited to:
When you make a booking or purchase a treatment on our website
When you complete a client form at one of our clinics
When you contact us via email, phone, or social media
During treatment consultations
When you provide feedback on our services
You are not obligated to provide your personal information, but please note that if you choose not to, we may not be able to provide our services to you.
Tracking Technologies
We use cookies and web beacons to enhance your experience on our website and services. Cookies are small data files placed on your device to remember your preferences and improve website functionality. Web beacons are used to track your interaction with emails and web pages.
Most browsers accept cookies by default, but you can configure your browser settings to refuse them. However, refusing cookies may limit the features and services available on our website.
How We Use and Share Your Personal Information
We use your personal information to:
Provide and manage our services and treatments
Create and maintain a record of your treatments and preferences
Publish before-and-after images with your consent
Contact you with information about our services, promotions, and offers (with your consent)
Obtain feedback to improve our services
Conduct internal audits, ensure compliance with legal obligations, and protect against fraud
Share relevant treatment information with our medical professionals for continuity of care
Collect data for internal analysis and research\
Third-Party Analytics Providers
We may engage third-party service providers to help us analyze how our website is used. These service providers have access to your personal information only as necessary to perform these tasks on our behalf, and they are prohibited from using or disclosing it for any other purposes.
One such service provider is Google Analytics, a web analytics service provided by Google that tracks and reports website traffic. Google uses the data collected to monitor and analyze how our services are used. This data may be shared with other Google services, and Google may also use it to personalize ads within its advertising network.
If you prefer not to have your activity on our website tracked by Google Analytics, you can opt out by installing the Google Analytics Opt-out Browser Add-on. This add-on prevents Google Analytics from gathering and sharing information about your visits to our site. You can download the add-on here: Google Analytics Opt-out.
For more details on Google’s privacy practices, please visit their Privacy & Terms page.
Direct Marketing
From time to time, we may send you marketing communications about our services, promotions, or products we think you may find interesting. You can opt-out of receiving marketing emails by clicking the unsubscribe link in any email or by contacting us directly at libby@sageskinco.co.nz.
Please note that opting out of marketing emails will not stop us from contacting you for other necessary purposes, such as confirming bookings or notifying you of changes to our services.
Opting out of marketing emails does not affect targeted advertising from us on social media or other digital platforms. You can manage these preferences through your browser or device settings.
How We Protect Your Personal Information
We store your personal information securely, both in physical and electronic formats, on our servers and those of our trusted service providers. We use a range of security measures, including encryption, access restrictions, and secure disposal practices, to protect your data from loss, unauthorized access, or misuse.
We require all third-party service providers who handle your personal information to implement appropriate safeguards to protect your data in line with our Privacy Policy.
Accessing and Correcting Your Personal Information
You have the right to access the personal information we hold about you and to request that it be corrected if it is inaccurate, outdated, or incomplete. To access your information, please contact us at libby@sageskinco.co.nz or visit us at our clinic.
In some cases, we may charge a reasonable fee to cover the costs of retrieving your information, and we will notify you of this fee beforehand. We may refuse a request for access or correction in certain circumstances as allowed by law, and we will provide an explanation if this happens.
Complaints and Further Information
If you have any questions, concerns, or complaints regarding the handling of your personal information, please contact us at:
Privacy Officer Sage Skin Co.
Email: libby@sageskinco.co.nz
Address: 103/1 Lever Street, Ahuriri, Napier, 4110
Phone: 027 373 83 11
If you are not satisfied with our response to a complaint, you may contact the New Zealand Privacy Commissioner for further assistance.
Updates to Our Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and we encourage you to review this policy periodically. By continuing to use our website or services after updates are posted, you agree to the revised Privacy Policy.
Last updated: 26 November 2024